Whether you are a domestic worker facing salary delays, abuse, or contract violations — or an employer dealing with a maid who has abandoned work — MOHRE provides a structured, free complaint resolution system. This guide walks you through filing, tracking, and resolving complaints in 2026.
⚡ Quick Facts
| 📞 MOHRE Helpline | 600 590 000 — 24 hours, toll-free |
| 📱 App | MOHRE Smart App |
| 🌐 Website | mohre.gov.ae |
| 💰 Cost | Free — no fees for MOHRE complaints |
| ⏱️ Response Time | Initial contact within 2-3 business days |
| ⚖️ Resolution | Mediation first, then legal action if needed |
📋 What Can You File a Complaint About?
👩 For Domestic Workers
- ❌ Unpaid or delayed salary
- ❌ Passport confiscation
- ❌ Physical, verbal, or emotional abuse
- ❌ Denial of rest days or annual leave
- ❌ No medical insurance provided
- ❌ Forced to do work not in the contract
- ❌ Denied return air ticket at contract end
- ❌ Employer not paying end-of-service gratuity
👨👩👧 For Employers
- ❌ Domestic worker abandoned work (absconding)
- ❌ Worker refuses to perform contracted duties
- ❌ Worker caused damage to property
- ❌ Complaint against Tadbeer or recruitment agency
- ❌ Worker provided false qualifications
🔄 How to File a MOHRE Complaint
📞 Via Phone (Fastest)
Call 600 590 000 — MOHRE's 24-hour toll-free helpline. Available in Arabic, English, Hindi, Tagalog, Urdu, and other languages. A MOHRE officer will register your complaint and give you a reference number.
📱 Via MOHRE Smart App
iOS and Android — search 'MOHRE UAE'
Secure government identity login.
Navigate to the complaints section.
Domestic worker complaint, employer complaint, agency complaint.
Describe the issue with dates, amounts, and specifics.
Upload photos, contract copies, bank statements as evidence.
Track your case with this number.
🏢 In-Person at MOHRE Service Center
Visit any MOHRE service center in Dubai, Abu Dhabi, Sharjah, Ajman, RAK, Fujairah, or Al Ain with your documents and Emirates ID.
🔄 MOHRE Complaint Process Timeline
| Stage | Timeframe |
|---|---|
| Complaint registration | Immediate (phone/app) |
| MOHRE contacts both parties | 2–3 business days |
| Mediation session | Within 7–14 days |
| Resolution (if agreed) | Within 30 days |
| Referral to Labour Court (if unresolved) | After mediation fails |
✅ What MOHRE Can Do
- ✅ Order salary payment — mandate employer to pay all outstanding wages
- ✅ Impose fines — administrative fines on violating employers
- ✅ Suspend services — block employer from hiring new workers
- ✅ Refer to court — criminal prosecution for serious violations
- ✅ Arrange shelter — MOHRE Protection Center for domestic workers in danger
- ✅ Force contract compliance — order employers to honor contract terms
❓ Frequently Asked Questions
Is filing a MOHRE complaint free?
Yes — MOHRE complaints are completely free of charge. There are no fees to file, track, or pursue a complaint through MOHRE.
Will my employer know if I file a complaint?
MOHRE contacts both parties as part of the investigation process. However, domestic workers are legally protected from retaliation during the complaint process.
Can I get immediate help if I am in danger?
Yes — call MOHRE on 600 590 000 immediately. MOHRE has a Protection Center providing emergency shelter and support for domestic workers facing abuse or danger.
What evidence should I gather before filing?
Collect: MOHRE contract copy, payment records/bank statements, WhatsApp messages, photos of injuries or living conditions, passport (if returned), and any relevant written communication.
How long does MOHRE take to resolve a complaint?
Simple salary disputes are often resolved within 2-4 weeks. Complex cases involving abuse or criminal elements may take longer and may be referred to the Labour Court.
🏠 Find a MOHRE-Verified Tadbeer Center Near You
GCC Domestic has the most complete directory of 143+ MOHRE-approved Tadbeer centers across the UAE. Compare centers, view WhatsApp contacts, and hire legally — zero commission.
📌 Source: MOHRE UAE Official Website — Updated 2026. Always verify latest requirements at mohre.gov.ae.