If you have hired a domestic worker through a Tadbeer service centre and something has gone wrong, the UAE gives you a clear, official route to raise the issue. Tadbeer centres operate under the Ministry of Human Resources and Emiratisation (MOHRE), so most disputes can be resolved through MOHRE's regulated complaint channels.
This guide explains the official process: how to escalate with the centre first, the MOHRE channels available to you, and what timelines to realistically expect. As a licensed operator in this space, GCC Domestic believes the most reliable outcomes come from following the proper, documented steps.
What a Tadbeer center is — and who regulates it
Tadbeer centres are MOHRE-authorised service points that handle the recruitment, contracting and sponsorship paperwork for domestic workers in the UAE. Because they are licensed and supervised by MOHRE, you are not on your own if a dispute arises — there is a regulator whose job is to oversee them.
That matters for your complaint. It means there is a defined chain of escalation: the centre first, then MOHRE.
Step 1: Raise the issue with the center first
Before going to the regulator, give the Tadbeer centre a documented chance to fix the problem. Many issues — a delayed document, a billing question, a service that did not match what was agreed — can be resolved directly and faster this way.
- Put your complaint in writing (email or a written message) so there is a record.
- State clearly what was promised, what happened, and what resolution you want.
- Keep your contract, receipts, and any messages — you may need them later.
- Note the date you raised the issue and ask for a reference or a timeframe to respond.
If the centre does not respond, or the response does not resolve the matter, you can escalate to MOHRE.
Step 2: File your complaint with MOHRE
MOHRE provides several official channels for complaints involving domestic workers and the centres that serve them. Use whichever is most convenient — they connect to the same regulator.
Call the MOHRE contact centre — 600 590000
The MOHRE call centre on 600 590000 can register a complaint, explain your options, and point you to the right department. Have your Emirates ID, contract details and the centre's name ready before you call.
Use the MOHRE smart app
The official MOHRE smart app (available for iOS and Android) lets you submit and track complaints and service requests from your phone. Look for the complaints or services section after signing in.
Submit online at mohre.gov.ae
You can also lodge a complaint through the official MOHRE website, mohre.gov.ae. The online complaint service lets you describe the issue, attach supporting documents, and receive a reference number to follow up.
Whichever channel you choose, be factual and specific: names, dates, amounts, and what you are asking MOHRE to do. Attach the evidence you gathered in Step 1.
What happens after you file
Once a complaint is registered, MOHRE typically reviews the details and may contact both you and the centre to understand the dispute. Many cases move into a mediation or amicable-settlement stage first, where the regulator tries to reach a fair resolution between the two sides. If the matter cannot be settled this way, it can be escalated further within the official process.
Realistic expectations on timelines
Resolution times vary with the complexity of the case, how complete your documentation is, and the channel you use. A simple, well-documented issue may be addressed quickly, while a contested dispute can take longer as both sides are contacted and reviewed.
You can help your case move faster by responding promptly to any requests, keeping your reference number handy, and making sure every claim you make is backed by a document. Avoid relying on figures or deadlines you have heard informally — confirm them through the official channel handling your case.
Verify everything on the official MOHRE website
Procedures, phone numbers, app features and online services can change. Before acting, confirm the current complaint channels, requirements and any fees directly on the official MOHRE website, mohre.gov.ae, or by calling 600 590000. This guide is general information, not legal advice; for a specific dispute, rely on MOHRE's official guidance.
Frequently asked questions
What is the MOHRE complaint number for Tadbeer issues?
The MOHRE contact centre operates on 600 590000. You can call to register a complaint, ask about your options, or be directed to the right department. Always confirm the current number on mohre.gov.ae.
Should I complain to the Tadbeer center or to MOHRE first?
Start with the centre and put your complaint in writing, so it has a documented chance to resolve the issue. If there is no response or the outcome is unsatisfactory, escalate to MOHRE through its call centre, smart app, or website.
How do I file a Tadbeer complaint online?
Use the official MOHRE website at mohre.gov.ae or the MOHRE smart app. Look for the complaints or services section, describe the issue, attach your supporting documents, and keep the reference number you receive to track progress.
What documents should I prepare before filing?
Have your contract, payment receipts, your Emirates ID, the centre's name, and any written messages or emails about the issue. Clear documentation helps the regulator review your case faster.
How long does a Tadbeer complaint take to resolve?
It depends on the complexity of the case and how complete your evidence is. Simple, well-documented matters can be handled relatively quickly, while contested disputes take longer because both parties are contacted. Confirm any expected timeframe with the official channel handling your case.