Digital Experience Maturity Index Through Qiwa and Musaned Platforms
The Digital Experience Maturity Index is a key tool for evaluating digital government services in the Kingdom. It measures service quality. The Digital Government Authority issues it annually. They oversee the maturity level of electronic platforms and services. They focus on four main aspects: beneficiary satisfaction, user experience, complaint handling, and technologies and tools.
The 2025 index results revealed that the digital maturity rate in the Kingdom reached 86.71%, an “advanced” level, after a comprehensive evaluation of 50 government platforms. This reflects a national superiority in the digitization of services.
In this context, the Ministry of Human Resources and Social Development emerged as a leading entity. It achieved advanced results in this index. This confirms the success of its growing digital transformation strategy and its focus on improving the beneficiary experience. The leading positions of the Ministry’s digital platforms at the Kingdom level show the index’s importance.
The Ministry’s Digital Platforms “Qiwa” and “Musaned” Among the Best Performing in the National Digital User Experience Index
The Ministry of Human Resources and Social Development used its digital platforms “Qiwa” and “Musaned.” It successfully achieved notable results in the 2025 Digital Experience Maturity Index. These platforms were in the highest-rated category, “Advanced.” They secured their place among the best-performing government platforms at the digital experience level.
The “Qiwa” platform advanced three positions in the latest index.
The Ministry launched the Qiwa platform in 2019 as a unified interface for business services in the Kingdom. It offers a secure and user-friendly digital environment for conducting labor market transactions electronically. It connects business owners, individuals, and government entities. “Qiwa” has provided over 130 integrated digital services and solutions, enabling transactions without paper or physical visits.
The platform allows you to hire employees, manage workplaces, assess performance, and offer various labor services. It offers specific services for private sector workers, including contract documentation and work permits. These functions are integrated into a digital system that enhances efficiency and supports national goals like increasing Saudization. The “Qiwa” platform’s strong performance in the Digital Experience Maturity Index reflects its effectiveness. It provides a user-friendly experience for business owners and employees.
The Musaned platform embodies a qualitative leap in domestic worker recruitment services through an integrated digital experience.It ensures the preservation of the rights of all parties. This includes employers and domestic workers. The platform achieves this by clearly defining the rights and duties of each party. The platform provides a unified electronic journey. It covers all stages of recruitment from start to finish.
It provides electronic services like visa issuance, cancellations, and contract documentation. These are integrated with digital wallets for wage payments. This integration enhances transparency and efficiency in meeting beneficiaries’ needs.
